Bench Digital Design
Privacy notice
Last updated 16 November 2026
This notice explains what personal information we collect through this website, why, and what we do with it. We keep it short and plain. If anything is unclear, email [email protected].
Who we are
Bench Digital Design is a trading name of Bench Digital Ltd, registered in England and Wales, company no. 15750839, registered office 3 Station Road, Stansted Mountfitchet, Essex CM24 8BE. We are the controller of the personal information described here. You can contact us at [email protected].
What we collect, and why
| When you… | We collect | We use it to |
|---|---|---|
| Fill in the contact form | Your name, email, business name and type, what you'd like help with, and anything you tell us about your week | Reply to you and prepare for your Blueprint Call |
| Book a Blueprint Call | The time you choose, your time zone and any notes | Put the call in our calendar and send you an invite with a video link |
| Use the app blueprint tool | The description of your business you type in | Generate your example blueprint on screen |
| Ask for your full blueprint | Your name and email, plus the blueprint and description | Email you the blueprint and follow up about a call |
| Use the "Ask BDD" chat | The questions you type | Answer your question |
| Message us on WhatsApp or by email | Your number or email and your messages | Reply to you |
Please don't put sensitive information (such as health details or passwords) into the forms, the blueprint tool or the chat. We don't need it.
Our lawful basis
- Steps before a contract: when you ask us for a call, a quote or a blueprint, we use your details to respond to that request.
- Legitimate interests: to run and improve our business, answer enquiries, keep records and keep the site secure. We only rely on this where it doesn't override your rights.
- Consent: we will only add you to a mailing list if you ask us to. You can change your mind at any time.
- Legal obligation: to keep business and tax records if you become a client.
AI on this website
The app blueprint tool and the "Ask BDD" chat use Claude, an AI model made by Anthropic, to write their answers. What you type is sent to Anthropic to produce the reply. We don't use it for anything else, and Anthropic does not use it to train its models under its commercial terms. AI answers are general information and a first sketch, not advice or a quote. A person at Bench Digital Design reviews anything before it becomes a proposal.
Who we share it with
We never sell your information. We use a small number of trusted service providers to run the site and our business:
- Google (Gmail, Google Calendar, Google Meet): email, bookings and video calls.
- Anthropic: the AI behind the blueprint tool and chat.
- Cloudflare: hosting, security and cookie-free visitor statistics for this website.
- WhatsApp (Meta): only if you choose to message us there.
Some of these providers process data outside the UK, including in the United States. Where they do, the transfer is protected by safeguards approved under UK data protection law, such as the UK–US data bridge or the International Data Transfer Addendum.
We may also share information if the law requires it, or with professional advisers such as our accountant.
How long we keep it
- Enquiries that don't go further: up to 24 months after our last contact, then deleted.
- Clients: for the length of our work together, then six years for tax and legal records.
- Chat questions and blueprint descriptions that aren't sent to us as an enquiry: we don't keep a copy.
Cookies
This website doesn't set any cookies, and our fonts are served from our own site rather than a third party. We use Cloudflare Web Analytics to count visits and see which pages are popular. It doesn't use cookies, doesn't store anything on your device and doesn't track you across other websites. If we add anything that does use cookies, we'll update this notice and ask for your consent first.
Your rights
Under UK data protection law you can ask us to:
- give you a copy of the personal information we hold about you;
- correct anything that's wrong;
- delete your information;
- restrict or object to how we use it;
- send your information to you or another organisation in a usable format.
Email [email protected] and we'll respond within one month. It's free.
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Changes to this notice
We'll update this page if anything changes. The date at the top shows when it was last revised.
