Case study · Hospitality
Aimei Bang Saray: paradise, minus the paperwork.
Three Japanese-style holiday houses and a café-bar in Bang Saray, Thailand. It was the first business we built this system for, and much of what we now offer clients was proven here.
- Sector
- Hospitality
- Package
- Hospitality app + website
- Languages
- Thai and English
- Live site
- aimeibangsaray.com ↗
The problem
Three houses, one café, too many inboxes.
Guests booked through Airbnb and Booking.com, messaged on LINE and WhatsApp, and expected answers in Thai at any hour. Calendars had to be checked by hand. The platforms took their commission on every stay.
The owner also runs other businesses, so anything that needed someone glued to a phone all day was a problem.
What we built
Three moving parts. One calm owner.
- 01
A direct booking site
aimeibangsaray.com takes bookings direct. Beds24 runs the calendar and keeps Airbnb and Booking.com in step by iCal, so nothing double-books.
- 02
A bookings agent
It reads guest messages in Thai or English, checks the calendar and drafts a reply in the guest's language. The owner approves it before it goes.
- 03
A daily brief
Every morning: who's arriving, who's leaving, what's unanswered and what needs a decision. Two minutes to read, then the day is planned.
See it work
From “sawasdee” to sorted.
Step through one guest message. The conversation is an illustration of the flow, not a real guest.
A guest writes in Thai
A guest asks on LINE whether a house is free next weekend and if they can bring their dog. It's late and the owner is off duty.
The agent checks the facts
It reads the calendar in Beds24 and the house rules, including the pet policy, so the draft is based on what is true today.
A reply in the guest's language
The agent writes the reply in natural Thai and shows the owner an English version beside it, so there are no surprises in what gets sent.
One tap, then it's in the brief
The owner approves it with one tap from the daily brief. Nothing goes to a guest without a person saying yes.
Results
The before and after.
And the one guests notice most: satisfaction is very high.
- 35%of bookings now direct, with no platform commission
- Minutesfor a guest to get a reply, even at night
- Hourssaved every week on messages and admin
- 0double bookings since the calendars were joined up
Real screens from the Aimei app. Guest names are blurred.
Your guests deserve this. So do you.
The Hospitality app is this system, built around your business. See your price in a few clicks, or talk it through on a free call.
